Open the chat
Message NippyAgent on WhatsApp, or tap the green button on this page.
Get help when you need it.
Support happens inside WhatsApp. We reply in the same chat — no app to install, no emails to check.
How to get help
Three steps inside the WhatsApp chat you already use.
Tap Support
Go to More → Support → Contact us. Describe your problem in one message.
We reply here
Your ticket is logged and we reply in the same WhatsApp chat — usually within one working day.
Other ways to reach us
We aim to respond within one working day.
Support hours
Monday — Friday, 10:00 — 17:00 (UK time).
WhatsApp tickets outside these hours are picked up next morning.