Open the chat
Message NippyAgent on WhatsApp, or tap the green button on this page.
Get help when you need it.
Support happens inside WhatsApp. We reply in the same chat — no app to install, no emails to check.
How to get help
Three steps inside the WhatsApp chat you already use.
Tap Support
Go to More → Support → Contact us. Describe your problem in one message.
We reply here
Your ticket is logged and our AI replies instantly in the same WhatsApp chat. You can even send voice notes.
Other ways to reach us
We aim to respond within one working day.
Support hours
AI support available 24/7 — day, night, weekends.
Human review during UK business hours (Mon-Fri 9am-6pm).