Clear terms for a simple service

1) Service description

NippyAgent is operated by Nippy Agent Ltd (Company No. 16963969), registered at Suite 1-125, 39 Ludgate Hill, London EC4M 7JN. It helps you create quotes and invoices by interacting with a bot on WhatsApp and generating PDF documents based on the information you provide.

WhatsApp message delivery and availability depend on Meta / WhatsApp Business Platform. You understand that outages or limitations of third-party providers may affect the service.

2) Eligibility and account responsibility

• You are responsible for the accuracy of information you enter (customer details, line items, totals, VAT settings, bank details).
• You must have the authority to contact your customers on WhatsApp and to share quotes/invoices with them.
• You must not use NippyAgent in a way that violates WhatsApp policies or applicable law.

3) Acceptable use

You agree not to use NippyAgent to:

• Send spam, harassment, hate speech, or abusive content.
• Send or request illegal content or facilitate unlawful activity.
• Request or process sensitive identifiers through the chat (for example: payment card numbers, government IDs, passwords).
• Attempt to disrupt, overload, or reverse engineer the service.

4) Plans, trial, and billing

NippyAgent may offer:

• Trial: a limited-time or limited-document trial (as shown inside WhatsApp).
• Solo subscription: a monthly subscription with a monthly document limit (as shown inside WhatsApp).
• Top-ups: additional document credits for the current billing period (as shown inside WhatsApp).
• Pro subscription: unlimited documents with branding, recurring invoices, templates, and more (as shown inside WhatsApp).
• Team subscription: all Pro features plus multi-user access and shared customers (as shown inside WhatsApp).

Billing is processed by Stripe. We do not store full payment card details.

Subscriptions (if enabled for your account) renew automatically unless cancelled.

Top-ups are applied to your account as usage credits. Unless stated otherwise at the time of purchase, top-up credits are non-refundable and may expire at the end of the billing period.

5) Cancellation

You can cancel at any time. Cancellation typically takes effect at the end of your current billing period.

Cancel from inside WhatsApp: Menu → Upgrade → Manage / Cancel.

If you request Delete my data, we cancel any active subscription immediately and access ends immediately.

6) Cancellation and refund policy

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel within 14 days of subscribing to a paid plan and receive a full refund, without needing to give a reason.

Refund eligibility rules:

• Only applies to paid subscription plans (Solo / Pro / Team).
• Valid within 14 days of the first successful payment.
• Only one refund per account.

How to request: if eligible, request it inside WhatsApp: Menu → Upgrade → Manage / Cancel → Request refund.

Deleting your data does not automatically issue a refund. If you want a refund and you believe you are eligible, you must submit a refund request using the process above.

Top-ups are generally non-refundable unless required by law.

7) User content and document responsibility

• You are responsible for the content of quotes/invoices generated and sent to your customers.
• NippyAgent provides a tool for formatting and generating documents; it does not provide accounting, tax, or legal advice.
• You must review PDFs before sending to customers.

8) Availability and limitation of liability

NippyAgent is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free operation.

To the extent permitted by law, Nippy Agent Ltd is not liable for indirect or consequential losses, or for issues caused by third-party providers (including WhatsApp/Meta).

9) Data and privacy

Our Privacy Policy explains what data we collect and how we use it. Data deletion requests are described on our Data deletion page.

10) Support and escalation

Support is available via WhatsApp (Menu → Support / Help) and by email at support@nippyagent.co.uk.

Support hours and response targets may vary and may be communicated on the website or inside WhatsApp.

11) Governing law

These Terms are governed by the laws of England and Wales.

12) Data processing (DPA)

When you enter your customers' details to generate quotes or invoices, you are the data controller for that customer data and Nippy Agent Ltd acts as a data processor on your behalf under UK GDPR Article 28.

By using NippyAgent, you instruct us to process your customers' personal data solely to provide the service (generating and storing documents). We agree to:

• Process customer data only on your documented instructions (i.e. when you use the service to create documents).
• Ensure confidentiality of all data processed.
• Implement appropriate technical and organisational security measures (see our Privacy Policy, section 9).
• Not engage additional sub-processors without general authorisation (current sub-processors: Supabase, Hetzner, Stripe, Meta/WhatsApp, Upstash).
• Assist you with data subject rights requests (access, deletion, etc.) where they relate to customer data you have entered.
• Delete or return customer data upon account deletion or termination, subject to legal retention obligations.
• Make available information necessary to demonstrate compliance with these obligations.

Data processed: customer names, addresses, phone numbers, and document line items you enter. Data subjects: your customers. Duration: while your account is active, plus any legally required retention period.

13) Changes to these terms

We may update these Terms from time to time. We will update the date at the top of this page and, where appropriate, notify you via WhatsApp or the website.